Log in Register now

Privacy Policy

Last updated: May 25, 2026

1. Introduction

This Privacy Policy describes how Raw Entertainment B.V., operating under the Roobet brand, collects, uses, stores, and protects your personal information when you access or use the platform. By registering an account or using any services, you acknowledge that you have read and understood this policy.

2. Information We Collect

We collect the following categories of information:

  • Account Information: Email address, username, password (hashed), date of birth, and country of residence provided during registration.
  • Identity Verification Data: Government-issued identification documents, proof of address, and selfie verification images submitted during KYC processes.
  • Transaction Data: Cryptocurrency wallet addresses, deposit and withdrawal amounts, transaction timestamps, and blockchain transaction hashes.
  • Usage Data: Pages visited, games played, session duration, device type, browser version, operating system, IP address, and referral source.
  • Communication Data: Messages sent through live chat, email correspondence, and support ticket content.

3. How We Use Your Information

Your information is used for the following purposes:

  • Account creation, management, and authentication
  • Processing deposits, withdrawals, and financial transactions
  • Compliance with KYC and AML regulatory requirements
  • Fraud prevention and security monitoring
  • Personalizing your experience and delivering relevant promotions
  • Improving platform performance, features, and user interface
  • Communicating account updates, security alerts, and promotional offers
  • Meeting legal obligations and responding to regulatory requests

4. Cookies and Tracking Technologies

The platform uses cookies and similar technologies to maintain session state, remember preferences, and analyze usage patterns. Essential cookies are required for platform functionality. Analytics cookies help us understand how users interact with the site. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect functionality.

5. Data Sharing and Third Parties

We do not sell your personal data. Information may be shared with:

  • Payment Processors: To facilitate cryptocurrency and fiat transactions
  • KYC/AML Providers: To verify identity and comply with regulatory requirements
  • Game Providers: Limited technical data necessary to deliver gameplay
  • Legal Authorities: When required by law, court order, or regulatory mandate
  • Security Services: For fraud detection, DDoS protection, and platform security

6. Data Security

We implement industry-standard security measures including HTTPS encryption, secure data storage, access controls, and regular security audits. Employee access to personal data is restricted on a need-to-know basis. While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

7. Data Retention

Personal data is retained for as long as your account is active and for a period thereafter as required by applicable law. Transaction records and KYC documentation are retained in accordance with AML regulations. You may request account closure, after which data will be retained only as legally required.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Object to or restrict certain processing activities
  • Receive your data in a portable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact our support team through the Help Center or via email.

9. Children's Privacy

The platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has registered, the account will be closed and associated data deleted.

10. International Data Transfers

Your data may be processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place for any international transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through platform notifications or email. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions, concerns, or requests related to this Privacy Policy or your personal data, contact the data protection team through the in-platform live chat or Help Center.